Cartsfy Refund Policy
Refund Policy
Cartsfy
Effective Date: [Insert Date]
1. OVERVIEW
This Refund & Return Policy applies to purchases made through cartsfy.com (the “Site”).
We offer a 30-day return policy from the date of delivery. If 30 days have passed since delivery, we are unable to offer a refund or exchange, except where required by applicable law.
Nothing in this Policy limits any non-waivable rights under applicable consumer protection laws.
2. ELIGIBILITY FOR RETURNS
To qualify for a return:
- The item must be unused, unworn, and in the same condition as received.
- The item must be returned in its original packaging.
- Proof of purchase (order number, receipt, or confirmation email) is required.
Returns that do not meet these conditions may be denied.
Do not return items directly to the manufacturer.
3. NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
- Perishable goods (e.g., food, flowers)
- Newspapers or magazines
- Intimate or sanitary products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Downloadable software or digital products
- Certain health and personal care items
These exclusions apply except where prohibited by law.
4. PARTIAL REFUNDS
Partial refunds may be granted in the following circumstances:
- Items with obvious signs of use
- Opened media products (CDs, DVDs, video games, software, vinyl records, etc.)
- Items not in original condition, damaged, or missing parts not caused by our error
- Items returned more than 30 days after delivery (if accepted at our discretion)
5. REFUND PROCESS
Once your return is received and inspected:
1. You will receive email confirmation of receipt.
2. You will be notified whether your refund is approved or rejected.
3. If approved, the refund will be processed to your original method of payment.
Refunds are typically issued within 5–10 business days, depending on your financial institution.
We are not responsible for delays caused by banks or credit card processors.
6. LATE OR MISSING REFUNDS
If you have not received your refund:
1. Check your bank account again.
2. Contact your credit card company (processing delays may occur).
3. Contact your bank.
If you have completed these steps and still have not received your refund, contact us at:
michel.a.hamaoui@rogers.com
7. SALE ITEMS
Only regular-priced items are eligible for refunds unless otherwise required by law.
Items marked “Final Sale” or discounted items are non-refundable unless defective or damaged upon receipt.
8. EXCHANGES
We replace items only if they are:
- Defective
- Damaged during shipping
To request an exchange, email:
michel.a.hamaoui@rogers.com
Approved exchanges must be sent to:
[Insert Wyoming Business Name]
[Insert Wyoming Business Address]
We reserve the right to request photographic evidence before approving exchanges.
9. GIFTS
If an item was marked as a gift and shipped directly to you:
- You will receive store credit for the value of the returned item once processed.
If the gift was not marked as such:
- The refund will be issued to the original purchaser.
10. RETURN SHIPPING
Unless the return is due to our error (defective, damaged, or incorrect item):
- You are responsible for return shipping costs.
- Shipping costs are non-refundable.
- If a refund is issued, return shipping may be deducted from the refund amount.
For items valued over $75, we recommend:
- Using a trackable shipping service
- Purchasing shipping insurance
We are not responsible for items lost in transit.
11. RISK OF LOSS
Returned items remain your responsibility until received and inspected by us.
12. FRAUD PREVENTION
We reserve the right to:
- Deny returns that show signs of misuse or abuse
- Refuse service in cases of suspected fraudulent return activity
- Limit excessive or abusive return patterns
13. COMPLIANCE WITH WYOMING LAW
This Refund Policy is governed by the laws of the State of Wyoming, including applicable provisions of the Wyoming Uniform Commercial Code.
Consumer rights under applicable federal and state law remain unaffected.
14. CONTACT INFORMATION
For return requests or refund inquiries:
Cartsfy
[Insert Legal Business Name]
[Insert Wyoming Business Address]
Email: michel.a.hamaoui@rogers.com
Subject line: “Return Request – Order #[Insert Order Number]”