Frequently Asked Questions
Find answers to common questions about our products and services.
We offer a 30-day return policy on all unused items in their original packaging. Please contact our customer service team to initiate a return.
Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location.
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.
Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's site.
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately if you need to make changes.
Yes, gift wrapping is available for a small additional fee. You can select this option during checkout.
We're committed to sustainability. Many of our products are made from recycled or sustainable materials, and we use eco-friendly packaging.
Care instructions are included with each product. Generally, we recommend following the care label and avoiding harsh chemicals.
Yes, we offer wholesale pricing for bulk orders. Please contact our sales team for more information and pricing details.
We offer a wide range of sizes from XS to XXL. Please refer to our size guide on each product page for detailed measurements.
You can reach our customer service team via email, phone, or live chat. Our contact information is available on the Contact Us page.
Yes! Join our rewards program to earn points on every purchase, which can be redeemed for discounts on future orders.
No, we are proud to be cruelty-free. None of our products are tested on animals.
Yes, exchanges are available within 30 days of purchase. The item must be unused and in its original packaging.
If your item arrives damaged, please contact us within 48 hours with photos. We'll arrange a replacement or refund immediately.
Yes, we offer a 10% student discount. Verify your student status through our verification partner to receive your discount code.
We restock popular items regularly. Sign up for back-in-stock notifications on product pages to be alerted when items are available.
Only one discount code can be applied per order. The code with the highest discount value will be automatically applied.
We take your privacy seriously. Please review our Privacy Policy page for detailed information on how we collect and protect your data.
Currently, we operate online only. This allows us to offer competitive prices and serve customers worldwide.
Click the 'Account' link in the header and select 'Create Account'. Fill in your details to set up your account and enjoy faster checkout.
Yes, digital gift cards are available in various denominations. They're delivered via email and can be used immediately.
Click 'Forgot Password' on the login page. Enter your email address and we'll send you instructions to reset your password.
We strive to offer competitive prices. While we don't have a formal price matching policy, please contact us if you find a lower price.
Click the 'Unsubscribe' link at the bottom of any marketing email, or manage your email preferences in your account settings.
Material information is listed on each product page. We use high-quality, durable materials and provide detailed composition information.
Custom orders may be available for certain products. Please contact our customer service team to discuss your specific requirements.
Most products come with a manufacturer's warranty. Warranty details and duration vary by product and are listed on individual product pages.
After receiving your order, you'll receive an email invitation to review your purchase. You can also leave reviews directly on product pages.